What is the contract procedure with Smarter Sorting?

What is the Contract Procedure with Smarter Sorting?

For suppliers with greater than 20 UPCs:

Once you create an account in the Product Intelligence Platform (PIP), you’ll be prompted to connect with our Customer Success Team to draft a contract for the year. This contract is a yearly standard licensing agreement for the amount of UPC’s you will need to register and share with your retailer partners. Contracts may be renegotiated each year as placements and products change.

 

Note: You will not be able to input your product details or get the classifications required by your retailer without an agreement in place.

 

Depending on your products and the retailers that you work with, your Customer Success Manager will work with you to determine how many licenses you need, what the total cost will be, and who in your company will be the responsible party for the contract. Smarter Sorting will draft a contract and submit it to your representative for approval and signing.

 

If you’re curious about pricing, you can check out this article for more information. Be sure to check your retailer’s requirements page as well, as some products are charged differently for different retailers. Whatever your situation, your Customer Success Manager will make sure that you get the most out of your registrations and the associated fees.

 

Once an agreement is signed, your account will be activated. At that point, you’ll be free to log in and input your product details. An invoice for the contracted amount will be sent to your designated contact for payment. Payment options are available through the invoice including bank transfer and credit card.

 

For suppliers with less than 20 UPCs:

You will be in our self-serve flow. This flow will ask you about your expected UPC amount, and will then prompt for credit card information. Once entered, you are ready to register products and do not have to wait for meetings. You will receive onboarding via emails, but if you need assistance just reply and you will then be connected with an onboarding manager.

My product registrations should be free. Why do I need a contract?

Even if your product registrations are not billed due to a retailer rule, you still need to contract with Smarter Sorting. Your Customer Success Manager will make sure that your contract reflects the appropriate amount to be billed, even if that amount is $0.00.

 

What if a product for which I purchased a license is discontinued?

If a product is discontinued for a retailer and the registration is not active for any other partner, you may reuse the license for another product for the remainder of the contract period. However, no refunds or credits will be provided for unused portions of license agreements.

 

What if I need more licenses over the course of the year?

If you exceed your number of contracted licenses for the year, you will be responsible for the pro-rated balance of the license value upon your next contract renewal. You will also have the opportunity at that time to adjust your licensing contract to cover your needs going forward.

 

If you have additional questions, reach out to your Customer Success Manager directly or contact support@smartersorting.com.