How to cancel an item subscription

Inactivating a product subscription:

Inactivating a product will ensure the item is not renewed at your next contract date. To inactivate, we need to confirm internally that your item is no longer active in your current retailers. If we have questions or our feeds are showing the item is active, we may ask you to communicate with your buyer to update their feed or provide proof it is inactive via email.

You may request a product to be made inactive at any time using the Product Intelligence Platform (PIP).

To request this, please log-into your PIP instance and select the 'Account' in the top right corner. In the dropdown that opens, click 'UPC Dashboard'

This page shows your contracted UPC amount and how much of that contract you are utilizing. If you are over your limit, you will see that highlighted in orange.

If you want to request a UPC be moved to inactive billing, please select the green 'View Details' button.

Now, search the UPC you are looking for, or click the checkbox beside 'UPC' to select all items. Once you have selected an item, the 'update license' button will highlight green and allow you to click it.

Selecting this button will pre-populate an email to our Customer Success team with the UPC's you have selected. You can manually add more UPC's to this email box if that is easier for you. If you are having issues, please send a list of your UPCs to cs@smartersorting.com and request that the UPCs are made inactive.

We will then confirm if we can move this product to inactive based on your retailers' feeds.

Smarter Sorting receives a data feed directly from Costco of active items requiring registration. If we see your item as active when it isn't, ask your Costco buyer to mark it as "pending delete" in their system and Smarter Sorting will receive the update the next day.

Per our Retail partner policy, products verified as 'Inactive' will no longer count against your subscription usage and you will no longer be charged. However, in order to meet our Retail partner’s regulatory compliance needs, your product information will remain available for our retail partners to accommodate returns, even if the subscription is no longer active.

The products you inactivate will open up contract slots for you to use for new items.

Refunds:

We do not offer refunds mid-contract, so please ensure you review your item's status before signing or renewing your contract. The only exception is if your item is renewed and within 45 days of renewal your retailer stops selling it in stores. If your item moves to inactive within 45 days of your contract date please reach out to Support@SmarterSorting.com for a refund. This information is also listed in your contract that you are asked to sign when setting up your account.

Request to delete product information:

Smarter Sorting will retain product data indefinitely following the inactive date. Suppliers may request the retrieval or removal of non-public data at any point by contacting our Support team. However, we have an obligation to provide data to the retailer and will not be deleting publicly available information.

If you have any questions regarding any of these policies please reach out to Support at Support@SmarterSorting.com.

Still stuck? Contact support or email support@smartersorting.com Either way it lands straight in our ticket queue.