How can we help?
Answers for the portal, truck and store systems, or open a ticket with our team.
Getting Started
New to SmarterSorting? Set-up information and first steps.
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Back of Truck
Your Back of Truck system, operations, and troubleshooting.
16
Back of Store
Guides and answers for your Back of Store system.
17
Portal
Portal.SmarterX.com and the Product Intelligence Platform (PIP).
14
data.smartersorting.com
Uploads, corrections, and walkthroughs for data.smartersorting.com.
11
Account & Billing
Invoices, pricing, and retailer program requirements.
Account & Billing
Clear ×Can I have more than one user on my account?
Credit card payments and self-serve billing
How do I change my Product Intelligence Platform account information?
Steps on how to edit your password, email, and billing contact.
How to cancel an item subscription
I Never Sold My Product at Costco, Do I Still Have to Pay
Sometimes things don't work out as planned. If I never sold at at Costco, why am I still being charged?
Invoice conversion and renewal for less than 20 UPCs
Is there an example of the Air Waybill for Drop Shipping
Need an example of the Air Waybill for drop shipping? Look no further, we have one right here.
Retailer Portal Walkthrough
Smarter Sorting API Options
Troubleshooting Product Intelligence Platform Common Issues
What does it mean if your account is suspended?
Can’t find what you need? Contact support and we’ll open a ticket for you.