How can we help?

Answers for the portal, truck and store systems, or open a ticket with our team.

Getting Started

New to SmarterSorting? Set-up information and first steps.

Back of Truck

Your Back of Truck system, operations, and troubleshooting.

Back of Store

Guides and answers for your Back of Store system.

Portal

Portal.SmarterX.com and the Product Intelligence Platform (PIP).

data.smartersorting.com

Uploads, corrections, and walkthroughs for data.smartersorting.com.

Account & Billing

Invoices, pricing, and retailer program requirements.

Portal

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How do I edit product details after submitting for classification?

How do I register a battery?

How do I register a multi-item product?

How do I register a powered product?

How do I share data with multiple retailers?

How to enter supplement/pill quantity?

How to initiate dropship

How to register formulated products?

Ingredient Disclosure Policy

Introducing Ingredient Intelligence

My Classification Says Corrections Needed, What Do I Do?

Sometimes there can be additional questions that arise when we are classifying your products. This will help you to understand some common items that can cause corrections to be needed.

Portal.SmarterSorting.com Retailer Demo

Product Intelligence Platform Release Notes

See whats changed in the Product Intelligence Platform. Take a look at the current active release.

Reeses Law

What happens once a product is classified?

What if my products share similar formulations or are only a little different?

Where Can I Find My Shipping Exemptions in the Product Intelligence Platform

Can’t find what you need? Contact support and we’ll open a ticket for you.