Where Can I Find My Shipping Exemptions in the Product Intelligence Platform
Where can I find the shipping exemptions for my products?
The way that shipping is displayed in the Product Intelligence Platform may be a little counter-intuitive, since it is looking at shipping from the method first and then supplying exemptions vs the typical way that the supplier would present this information to a shipper, which is exemptions first and then shipping classification.
The Shipping Classification is what tells the shipping company the methods that they should be using to ship the product in order to do so safely.
The Exemption is what tells the shipping company the exceptions to the wording of the shipping classification.
Your exemption is shown in the Product Intelligence Platform on your products that are classified. View details of the product and the exemptions will appear at the top of the page.

Now click on "View Item-level shipping classifications" to see the applied exemption

If your retailer is saying that the classifications and exemptions are not correct, that should be raised with the Hazard and Buyer teams to remedy. Contact support if you need help facilitating that conversation.
The way that shipping is displayed in the Product Intelligence Platform may be a little counter-intuitive, since it is looking at shipping from the method first and then supplying exemptions vs the typical way that the supplier would present this information to a shipper, which is exemptions first and then shipping classification.
The Shipping Classification is what tells the shipping company the methods that they should be using to ship the product in order to do so safely.
The Exemption is what tells the shipping company the exceptions to the wording of the shipping classification.
Your exemption is shown in the Product Intelligence Platform on your products that are classified. View details of the product and the exemptions will appear at the top of the page.

Now click on "View Item-level shipping classifications" to see the applied exemption

If your retailer is saying that the classifications and exemptions are not correct, that should be raised with the Hazard and Buyer teams to remedy. Contact support if you need help facilitating that conversation.
Still stuck? Contact support or email support@smartersorting.com Either way it lands straight in our ticket queue.