How can we help?

How Can I Adjust the Volume on my Back of Store System

Information on how to adjust the volume on your system

How Do I Change My PIN/Password on My Back of Store System

Security is always important. Learn how to update your pin/password on the Back of Store System.

How Do I Create a New Account for My Back of Store System

Needing to create a new account. We will walk you through the steps to create a new account on your Back of Store System.

How Do I Process an Item that Doesn't Have a UPC or SKU Number

How to process an item in the Back of Store System (BOSS) without a SKU or UPC number

How Do I Report a Bug

Well, that's embarrassing, but we do actually want to know when our products are not functioning as expected. If there is a bug on your Back of Store or Back of Truck unit, this is how you report it.

How Do I Restart the Back of Store System

Sometimes we all need a reset. Learn how to restart the Back of Store System.

My Back of Store System is Turned On, But Nothing is on the Screen

The Back of Store System Touch Screen is not Working

My touchscreen is not responding, how can I make it wake up?

Troubleshooting Connectivity on My Back of Store System

Feeling a disconnect? This article will discuss how to reconnect your device.

Troubleshooting Issues with the Back of Store System Barcode Scanner

Scanner not working as expected. This troubleshooting guide should have you back and scanning in no time.

Troubleshooting Issues with the Back of Store System Camera

Things not looking right? We can help. Read through this troubleshooting guide to get your camera fixed in a snap.

Troubleshooting Issues with the Back of Store System Printer

If you're having issues with your printer, but you're not sure how to approach, these are some easy things to try prior to needing to contact support.

Troubleshooting Issues with the Back of Store System Scale

Things seem a little off? This article will help you troubleshoot any issues you're having with your Back of Store System scale.

Troubleshooting Issues with the Barcode Scan Gun on My Back of Store System

My scan gun isn't working like it used to. This article will help walk you through resetting your scan gun.

What Kind of Printer Labels Should I Order for my Back of Store System

Nothing lasts forever, when you run out of labels for your Back of Store System, these are some options for re-ordering labels.