Troubleshooting Connectivity on My Back of Store System

Issue

Safety Data Sheets (SDSs) aren’t loading or path suggestions aren’t showing.

 

Resolution

If Safety Data Sheets (SDSs) aren’t loading or path suggestions aren’t showing there could be an issue with the connectivity.

1. Locate the router on the back of the BOSS, and make sue the SIM slot is closed:
   1. NOTE:  The router will not turn on unless the slot is closed
2. If the SIM slot is closed and there is no connectivity; open the SIM slot and close it after a couple of seconds, this should restart the router, in less than 2 minutes the SIS should have signal and be back online.

If after following these steps the BOSS is still offline please contact support.