I Never Sold My Product at Costco, Do I Still Have to Pay

If I never ended up selling my product at Costco, do I still have to pay?

  We understand that things happen and if your product was never sold at Costco, we will not charge you for the items.

• If you had products that were in the pending state, there is no charge
• If you had products that were classified, please contact support and we can assist you with next steps

Once you have contacted us, we will work with you through the following process:

• We will work with Costco to verify that the product was never sold.
• Once Costco verifies that they did not sell - our team will void out any existing invoices
• If Costco verifies that there was a sale, due to Costco regulations, we will need to keep your item active in the Product Intelligence Platform for one year from the last sale date.