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Adding Empty Bottles on Your Back of Truck System (BOTS/TruckSiS)

Adding empty bottles on your Back of Truck System can be easy to do. Watch this video to get you up to speed on this topic.

Adding full inventory pharmacy items (NDCs) on the Back of Truck System (BOTS/TruckSiS)

Adding pharmacy items (NDCs) on your TruckSiS unit is simple with our new RX flows.

Adding photo attachments using the Back of Truck System (BOTS/TruckSiS) mobile app

Prefer to use your phone instead of the scanner? This article will show you how to use your phone to add attachments to a stop.

Albertsons requirements and FAQs

Back of Store System (BOSS) frequently asked questions

Back of Truck System (BOTS/TruckSiS) Mobile app not showing active trip or preventing access to current stop.

Back of Truck System (BOTS/TruckSiS) Quickguide

Back of Truck System (BOTS/TruckSiS) User Guide

TruckSIS User Guide

Batch Upload

Can I have more than one user on my account?

Completing a Stop on Your Back of Truck System (BOTS/TruckSiS)

In this article we will go over the steps to complete a stop on the Back of Truck System (BOTS/TruckSiS).

Consolidating (CCIDs) on your Back of Truck System (BOTS/TruckSiS)

Learning how to consolidate waste on your TruckSiS is a snap with this video to talk you through the steps.

Corrections for battery use and location

Corrections for item type

Corrections for watt hours or lithium content

Corrections needed for concentration ranges

Corrections Needed for Flashpoint

Corrections needed for missing component

Costco requirements and FAQs

Costco Supplier Letter

Costco Supplier Letter

Cradlepoint Modem Setup Instructions

How to properly install a SIM card and plug the ethernet cord into the correct port for a Cradlepoint modem.

Creating an account on the Back of Truck System (BOTS/TruckSiS)

This article will walk you through creating an account on your TruckSiS device.

Credit card payments and self-serve billing

Data.SmarterSorting.com - Information Needed to Classify

Data.SmarterSorting.com Retailer Walkthrough

Does my product need to be registered in the Product Intelligence Platform?

Dot Matrix printer re-alignment and how to load paper

Need to load paper into your TruckSiS dot matrix printer? Are you having issues and need to re-align?

Filling in Q&A on the Back of Truck System (BOTS/TruckSiS)

This article will walk you through filling in Q&A on your Back of Truck System (BOTS/TruckSiS)

Filling in trip notes on the Back of Truck System (BOTS/TruckSiS)

Need a place to put notes on your device. Good news, we made a place and we'll tell you how to write in your notes on a TruckSiS device.

How Can I Adjust the Volume on my Back of Store System

Information on how to adjust the volume on your system

How Do I Calibrate My Back of Truck System (BOTS/TruckSiS) Drum Scale

Every now and then the drum scale may get out of wack due to the constant movement around the Truck. These steps should get you back on the road.

How Do I Change My PIN/Password on My Back of Store System

Security is always important. Learn how to update your pin/password on the Back of Store System.

How do I change my Product Intelligence Platform account information?

Steps on how to edit your password, email, and billing contact.

How Do I Contact Smarter Sorting?

We have set hours for Support from 7 am to 8 pm Central Time Monday to Friday. We can be reached by phone, website, email, or chat.

How do I create an account?

How Do I Create a New Account for My Back of Store System

Needing to create a new account. We will walk you through the steps to create a new account on your Back of Store System.

How do I edit product details after submitting for classification?

How do I print out the label from the Back of Truck System (BOTS/TruckSiS) serial number?

The serial number of the Back of Truck System is necessary when support is trying to troubleshoot your system. Having this printed out in advance will be help us help you.

How Do I Process an Item that Doesn't Have a UPC or SKU Number

How to process an item in the Back of Store System (BOSS) without a SKU or UPC number

How do I register a battery?

How do I register a multi-item product?

How do I register a powered product?

How do I replace the label roll in the Back of Truck System (BOTS/TruckSiS) label printer?

Time to change the labels, no problem. These step by step instructions will walk you through the process of getting the labels switched out.

How Do I Report a Bug

Well, that's embarrassing, but we do actually want to know when our products are not functioning as expected. If there is a bug on your Back of Store or Back of Truck unit, this is how you report it.

How Do I Restart the Back of Store System

Sometimes we all need a reset. Learn how to restart the Back of Store System.

How do I share data with multiple retailers?

How much does it cost to register a product with Smarter Sorting?

How to cancel an item subscription

How to edit items

How to enter supplement/pill quantity?

How to initiate dropship

How to print labels using the Back of Truck System (BOTS/TruckSiS)

This article will walk you through printing labels using your TruckSiS device.

How to register formulated products?

How to sync trip data on the Back of Truck System (BOTS/TruckSiS)

This article will walk you through synching data on your TruckSiS device.

How to test the Back of Truck System (BOTS/TruckSiS) hardware and perform system diagnostics

If your unit is not working as expected, but you want to know more, we have included the ability to run diagnostics within the help menu.

Individual Product Upload

I Never Sold My Product at Costco, Do I Still Have to Pay

Sometimes things don't work out as planned. If I never sold at at Costco, why am I still being charged?

Ingredient Disclosure Policy

Introducing Ingredient Intelligence

Introducing Ingredient Intelligence

Invoice conversion and renewal for less than 20 UPCs

Is there an example of the Air Waybill for Drop Shipping

Need an example of the Air Waybill for drop shipping? Look no further, we have one right here.

My Back of Store System is Turned On, But Nothing is on the Screen

My Back of Truck System (BOTS/TruckSiS) monitor is taking a long time to update when it has not been turned on for over a week

How to troubleshoot issues with the Back of Truck System monitor after it has been turned off for a week or more.

My Classification Says Corrections Needed, What Do I Do?

Sometimes there can be additional questions that arise when we are classifying your products. This will help you to understand some common items that can cause corrections to be needed.

Portal.SmarterSorting.com Retailer Demo

Printing Documents on your Back of Truck System (BOTS/TruckSiS)

Learn how to print documents using your TruckSiS device.

Product Intelligence Platform - Examples of the information needed to classify products

Product Intelligence Platform Release Notes

See whats changed in the Product Intelligence Platform. Take a look at the current active release.

Product Intelligence Platform Statuses

Reeses Law

Retailer Portal Walkthrough

Scanning stop attachments on the Back of Truck System (BOTS/TruckSiS)

This article will walk you through scanning documents for your stop onto your Back of Truck System (BOTS/TruckSiS).

Sign in / out of your Back of Truck System (BOTS/TruckSiS) account

Just getting started on your Back of Truck System (BOTS/TruckSiS)? This doc will help walk you through signing in and out of your TruckSiS device.

Smarter Sorting API Options

Smarter Sorting Sign-Up and Walkthrough

The Back of Store System Touch Screen is not Working

My touchscreen is not responding, how can I make it wake up?

Troubleshooting Connectivity on My Back of Store System

Feeling a disconnect? This article will discuss how to reconnect your device.

Troubleshooting Issues with the Back of Store System Barcode Scanner

Scanner not working as expected. This troubleshooting guide should have you back and scanning in no time.

Troubleshooting Issues with the Back of Store System Camera

Things not looking right? We can help. Read through this troubleshooting guide to get your camera fixed in a snap.

Troubleshooting Issues with the Back of Store System Printer

If you're having issues with your printer, but you're not sure how to approach, these are some easy things to try prior to needing to contact support.

Troubleshooting Issues with the Back of Store System Scale

Things seem a little off? This article will help you troubleshoot any issues you're having with your Back of Store System scale.

Troubleshooting issues with the Back of Truck System (BOTS/TruckSiS) label printer

Is your TruckSiS label printer not working like it used to? Is it spitting blank labels or not even turning on? Walk through this troubleshooting guide to get get you back up and working.

Troubleshooting Issues with the Barcode Scan Gun on My Back of Store System

My scan gun isn't working like it used to. This article will help walk you through resetting your scan gun.

Troubleshooting Product Intelligence Platform Common Issues

Troubleshooting Touch Screen on BOTS

Troubleshooting Touch Screen on BOTS

Understanding Approvals on the Back of Truck System (BOTS/TruckSiS)

This video will discuss how approvals work when using the Back of Truck System (BOTS/TruckSiS).

Using the Back of Truck System (BOTS/TruckSiS) Mobile App

This short video will walk you through the functionality of the Back of Truck System (BOTS/TruckSiS) Mobile app in 2 minutes. Sam will go over viewing your stop and adding attachments to your stop.

Viewing and Completing My trips on the Back of Truck System (BOTS/TruckSiS)

Need help getting started on viewing and completing stops on the Back of Truck System? Look no further. This article will walk you through downloading your trip through completing it.

Wegmans Requirements and FAQs

What are Smarter Sorting’s Data Attestation and Integrity Policies?

What does it mean if your account is suspended?

What happens once a product is classified?

What if my products share similar formulations or are only a little different?

What is Smarter Sorting?

What is the contract procedure with Smarter Sorting?

What Kind of Printer Labels Should I Order for my Back of Store System

Nothing lasts forever, when you run out of labels for your Back of Store System, these are some options for re-ordering labels.

Where can I download the Back of Truck System (BOTS/TruckSiS) mobile app?

Looking for the Back of Truck System (BOTS/TruckSiS) app? Look no further. This article will walk you through downloading the app.

Where Can I Find My Shipping Exemptions in the Product Intelligence Platform

Who is responsible for registering products for classification?

This article will help you determine how best to approach the registration requirement from retailers. Whether you are a big brand selling directly to retailers, a small specialty distributor, or somewhere in between, this article will provide your roadmap to success.